Can I recharge my account any time ?
Yes, you can recharge your account 24 hours a day 7 days a week. When you are ready, you can top-up your account online, or by contacting our customer services.
Will my wireless airtime be used when I place a call using my Super Mobile account?
Yes, you will be using your wireless airtime when you use your account, but why not call during your free nights and weekends! For the international portion of your call made on our network, you will be charged our great international rates and you will save more than 95%!
Can I sign up a prepaid phone as a Super Mobile account?
Yes. You can use Super Mobile service from any phone or carrier
Is there any monthly charges?
There is no monthly charges.
Will my Super Mobile Account expire?
As long as you recharge your account at least once every 120 days, your account will not expire. Account will expire if you do not recharge with in 120 days from the date of purchase or 120 days from last recharge.
Will the rates be same 24 hours a day, 7 days a week?
Yes, you get the same low rates no matter when you call.
Why some countries have higher mobile rate?
In some countries mobile users do not pay to receive a call on their mobile phone. This is known as calling party pays. Mobile carriers therefore charge more to the calling party to connect the call.
Can I get the similar rates calling from my home phone?
Yes, we provide you a toll free access number to dial from your home phone. When you use the toll free access number along with your current rate the toll free charges will be added per minute..
How quickly can I use the service after registration?
Once the registration is successful account is ready to use.
Is it safe to purchase your services over the Internet?
Super Mobile's technology makes it possible for sensitive data to be safely transmitted over the Internet. The information is encrypted using proprietary and secure sockets layer (SSL) technology.
What are the billing increments?
Calls are billed in one-minute increments.
How do I view my account information on-line?
To view your call records and recharges menus, click on Login and then enter your 10 digit Super Mobile registered Phone number in the User Name field and the Password which you used while registration.
Can I use my mobile phone to make long distance calls using Super Mobile service? Will I be charged same rates?
Yes, you can use your mobile phone to make calls using the Super Mobile service which is designed to provide long distance services for mobile users. The charge remains the same as published for long distance services in our website. You need to dial our access number 1-213-291-2222 or 1-213-408-4444 or 1-201-526-2222 or 1-972-692-1000.
Do I need to take any precautions while using my mobile ? If so what?
while making calls using our super mobile service, when our system prompts to enter destination phone number, enter the number and after entering the number do not press the call or dial button in your mobile phone. This will disconnect the already connected call and use the mobile providers long distance service.If you have the option. Please note that our system doesn't prompt to press any button after the destination number.
How can I make calls easily, using my mobile phone number?
You can store our access number in phonebook memory. Call the number and listen the system prompt to enter the destination number and enter the numbers. Press the # key to make the dialing process faster. Do not press the call or dial button after the number as this will disconnect the call and connects your local provider's long distance service which may be expensive.
Other Questions?
If you have any questions, please call our Customer Service at 1-800-290-5975, 1-800-205-8161, 1-800-207-1865, 1-888-914-5622 24 hours a day, 7 days a week.